We may retain these logs for up to 60 days, although individually-identifying information will be obscured after one week. These logs include time of request, individual IP address, referer, and user agent strings. In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. This is done so for training and audit purposes and the private conversations between customers and support staff are never sold to or shared with third parties (except when a third party tool, such as email or our chat service, is used to make the interaction possible). If you email us, chat with us, or call us on the telephone for support we can and most of the time will record the interaction. We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services. All new customers are signed up to our main newsletter by default, and SparkFun may at any time add all new and all existing customers to existing and new newsletters at our discretion. You can control your subscriptions (when logged into your account) on the Email Notifications page. We offer a set of opt-in email subscriptions for things such as newsletters, in-stock notifications for products, and comment reply notifications. For example, if we discover a customer’s account user login information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement. We will notify users if we believe their privacy has been compromised, if it is within our power to do so. We may send you email to request reviews of our products or feedback on your experience with our website, products, or customer support.
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We will send you email to verify your email address or if you request a password reset.
We may be in contact when an order requires payment before shipping or if other issues prevent us from fulfilling an order. We send email to users when orders are placed, paused, shipped, or ready for local pickup. We collect data on what products and content you browse in order to offer better value to you through personalized email, and to see which products/content are the most useful to you. If you browse, with or without a login, we know for a limited time that a user at your IP address has visited pages on the site. If you use features such as commenting, in-stock notifications, and comment reply notifications, we retain record of this fact. If you place an order, we retain a record of the contents of the order, delivery and billing address information, and any communication you might have with our customer support team about the order. If you register an account with SparkFun, we’ll have access to your e-mail address and any additional contact information you choose to provide us. Informing users if their data is compromised, either by failure to protect data or by order to surrender data to a legal authority, to the fullest extent we are lawfully able.Providing transparency for our users into what data we collect and what we do with it including what access third parties have to user data and for what purpose.Never selling user-provided and user-generated data for financial gain or competitive advantage.Protecting all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy.SparkFun assumes the following responsibilities:
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